Terms and Conditions
General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contracting parties, conclusion of contract, correction options
The purchase contract is concluded with Engels Trading GmbH.
By placing the products in our online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English
We save the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible online.
4. Delivery conditions
Delivery options
We ship the products to the delivery address specified during the ordering process.
We only ship by mail. Unfortunately, pickup is not possible.
We do not deliver to packing stations.
5. Payment
The following payment methods are generally available in our shop.
credit card
During the ordering process you enter your credit card details.
Your card will be charged immediately after you place your order.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.
The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
6. Warranty and guarantees
6.1 Liability for defects
The statutory liability for defects applies.
6.2 Guarantees and customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
7. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here .
Important notice: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints on the ODR platform will cease on March 20, 2025.
We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The Out-of-Court Dispute Resolution Body for Consumers and Entrepreneurs e. V., Hohe Straße 11, D-04107 Leipzig, Germany, www.streitbeilegungsstelle.org , is responsible.
Let customers speak for us
from 24 reviewsIch trage den Ring nicht einfach nur – ich fühle ihn. Schwer zu beschreiben, aber das ist kein Modeschmuck.
Man spürt die Qualität sofort, wenn man das Schmuckstück in der Hand hält. Kein Vergleich zu Massenware.
Rau, dunkel, minimalistisch – passt zu mir wie angegossen. Wurde schon mehrfach darauf angesprochen.
Der Ring ist subtil und trotzdem ein echter Blickfang. Wurde schon mehrmals darauf angesprochen – love it!
Man spürt, dass hier echte Handarbeit drin steckt. Keine Massenproduktion – das merkt man sofort.
Qualität und Design stimmen – aber was mich richtig überzeugt hat, war der Kundenservice. Sehr aufmerksam!
Endlich Schmuck, der nicht zu glatt oder künstlich wirkt. Hat Ecken, Kanten – und genau das liebe ich daran.
Der Ring sitzt super angenehm, obwohl er so massiv ist. Kein Scheuern, kein Klemmen – einfach top.
Fühlt sich massiv und hochwertig an – bin begeistert.
Genau mein Stil – dezent, aber trotzdem mit Charakter. Trage es jeden Tag.
Hab oft erlebt, dass Produkte online besser aussehen als in echt – hier war’s genau andersrum. Mega!
Endlich mal Schmuck, der nicht so steril wirkt. Hat Charakter und ist trotzdem super tragbar im Alltag
Schön rau, nicht zu poliert – und trotzdem elegant. Hat direkt einen Platz in meiner Sammlung bekommen.
Der Mix aus rauem Finish und edlem Glanz ist genau mein Ding. Hab schon länger nach sowas gesucht.
Unsure about the size?
If you have any questions about sizes, please contact us – we are always happy to help!